Must Have Proven experience in Salesforce platform projects (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, etc.)
Ability to lead full-cycle deliveries in Salesforce, from scoping to go-live and hypercare
Good understanding of Salesforce architecture, data model, integration patterns, and ecosystem.
Ability to consult management and engineering teams with functional technical advice. In particular regarding:
Business analysis
Project management
Deep analytical skills and the ability to see the connections between layers of business operations
Addressing the needs of the corporate strategy.
Understanding the specifics of technology.
Project and resource management skills.
Accounting for deadlines and use of given resources.
Defining which solutions are beneficial and which are inefficient for a particular business need.
Understanding how to achieve such solutions and goals according to their given timeframes and available resources.
Excellent soft skills (Communication, Coordination and Negotiation)
Experience managing technical teams and vendor partners
Capability to track scope, budget, timeline, and quality metrics (on time, on budget, with quality).
Understanding of CI/CD practices and Salesforce DevOps tools (e.g., Copado, Gearset).
Good to Have
ServiceNow certifications (Certified System Administrator, Implementation Specialist, etc.).
Experience in contract and SLA management.
Previous experience in multinational environments and global operations.
Desirable Spanish (B1)
SN Key responsibilities/Expectations from the Role
Prospecting and qualifying leads.
Data and customer analysis.
Preparing call scripts.
Identifying solutions to customer pain points.
Crafting a unique selling proposition.
Managing deal qualifications and proposals.
Prepare and present proposals.
Support BRM and commercials part in technical knowledge.
Manage the delivery of projects and services based on the Salesforce platform, ensuring quality, timeline, and scope.
Act as the main point of contact between the client, technical team, pre-sales, and other involved areas.
Plan, monitor, and report on project progress.
Ensure adherence to methodologies (Agile, Waterfall, or hybrid) according to project requirements.
Support pre-sales activities: RFP/RFI analysis, technical proposal preparation, and solution presentations.
Identify risks and define mitigation plans.
Ensure compliance with ITIL best practices and IT governance.
Participate in strategic meetings with clients to understand new demands and platform evolution.
Lead the technical team in alignment with ServiceNow and organizational best practices.
Monitor performance indicators (KPIs), generate progress reports, and propose continuous improvements.
Details For Candidate Briefing**
(It should NOT contain any confidential information or references)
About Client:
N/A
USP of the Role and Project:
(Why a candidate would be keen to apply for this role in this project – “what there for me?”. Please highlight the USP of the role in terms of nature of the project, technology involved, growth prospect, onsite opportunity, opportunity for learning and certifications etc. It helps sell the role to prospective candidates)
Opportunity to be part of the Enterprise Solutions team, working with different technologies, demands, innovations and interacting with all TCS leaders from different industries (ISU´s)