Our client is urgently seeking a Field Services Engineer to work fully onsite in the Dusseldorf area based on the specification below:
Mandatory skill required –
· Participate in EUC Field Service transition activies
· Assit and be part of Knowledge gatherting and documentation from External Customers and/or Incumbents
· Analysis of Service provision and resourcing based on SLA's, Assets, Call Volumes, Site criticality and customer requirements.
· Due Diligence with customer prior to RFP & BAFO submissions.
· Attend Customer agreed locations to collect all customer processes relating to current delivery of Services around EUC & Field Services.
· Create Process Document of current service for the customer and Partner.
· Work closely with our Third Party Partner
· Understanding of Desk side Support duties and process
· Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL.
· Active management and coordiantion of workload in the region
· Review of open and assigned tickets as directed by the tower lead
· Assist delivery lead in revewing and verifying vendor invoices of hardware assets
· Strong understanding and skills in SLA, KPI Management
Please apply directly to be considered for the position or use the share and earn tab for any referrals.