Job Title: Functional Consultant D365 CE (Customer Engagement)
Location: [Insert Location]
Client: Prestigious Client in [Industry/Field]
Job Type: [Full-time/Contract]
About the Role:
We are looking for a talented and motivated Functional Consultant D365 CE to join our team on an exciting CRM transformation journey with a prestigious client. As a key contributor, you'll play a pivotal role in supporting daily business operations, configuring CRM solutions, working on cross-system integrations, and ensuring strong end-user adoption. This is an excellent opportunity to work closely with cross-functional teams, including the Product Owner, Technical Consultant, and various business stakeholders.
Key Responsibilities:
- Analyze business needs and translate them into user stories while designing customized CRM solutions in collaboration with business stakeholders.
- Implement system configurations and integrations in close alignment with the Product Owner and Technical Consultant.
- Contribute to the CRM side of the ERP integration project (occasional weekend availability required).
- Manage daily operations for D365 CE, including triaging and resolving support tickets, processing change requests, and ensuring system stability.
- Create test scenarios, evaluate results, and monitor user tests to ensure system quality and reliability.
- Coordinate and deliver user training and workshops to ensure successful adoption by key users and end-users.
- Maintain CRM documentation and act as a liaison between business and system stakeholders.
- Stay up-to-date with the latest industry trends, best practices, and technology advancements in sales automation and Dynamics 365 CE.
Additional Responsibilities:
- Lead the transition of D365 Sales integration to D365 F&O as part of the BOOST Rollout.
- Act as the Integration Lead for the DualWrite Interface between D365 Sales & D365 F&O.
Qualifications:
- Proven experience in Dynamics 365 Customer Engagement (D365 CE) and CRM transformation projects.
- Strong understanding of system configurations, integrations, and business operations.
- Experience with D365 Sales and D365 F&O integration.
- Excellent communication and interpersonal skills, with the ability to work collaboratively across teams.
- Previous experience with DualWrite Interface between D365 systems is a plus.
- Problem-solving skills and the ability to work under tight deadlines, especially during high-impact system integrations.
Why Join Us?
- Work with a prestigious client in an exciting, high-impact project.
- Collaborate with top-tier professionals and industry experts.
- Gain exposure to cutting-edge technologies in CRM and sales automation.
- Grow within a dynamic, fast-paced work environment.