Location
Full remote from EuropeÂ
Duration
To start asap – 3 months +
Mission Objective
Support end-user migration waves by handling technical issues/questions. This role is steered directly by the Project Manager, and acts as an operational resource.
Key Responsibilities:
– Intervene live during worldwide Intune workstation migration to manage user incidents
– Handle technical questions or blockers raised by users, redirecting/escalating when needed
– Support the follow-up of workstation status post-migration
– Escalate unresolved technical issues to L2/L3 teams
– Coordinate with support and other teams. infrastructure teams
– Ensure all handled issues are documented and tracked
– Report daily to the Project Manager, with summaries of issues resolved, blockers, and actions taken
– Feed insights into the knowledge base (FAQs, known issues, suggested improvements)
Ideal Profile:
– 3+ years in IT Support or Technical Workplace Migration Projects
– Expert in Windows 10/11, Intune, Autopilot, Hybrid Join
– Expert in Quest ODM is a strong advantage
Skills needed – level :Â
– Quest ODM – Confirmed
– Windows Autopilot – Expert
– intune – Expert