VAGA: Senior Support Engineer
Modelo de Atuação:
Remoto
Position Summary
The role of the Senior Support Engineer, SAP SYBASE requires functional experience, integration knowledge, infrastructure and networking expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments.
Essential Duties & Responsibilities
Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience
Provide remote-based functional support & training for your specialist SAP modules Support client customizations, sharing implementation and best practices advice
Develop application break fixes for critical product defects
Create scripts to identify, analyze and correct data issues
Manage one or more key assigned accounts as a technical/functional adviser
Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
Collaborate with team members in a virtual team environment to extend field experience to different client situations
Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience
Education
Bachelor’s degree in computer science or related field or equivalent experience
SAP product experience particularly with Sybase.
Experience in application maintenance support in a corporate environment
Working knowledge of Sybase ASE, IQ databases
A track record of successful roles in several SAP implementation or upgrade projects
Deep working knowledge and understanding of SQL and performance tuning
Analytical, logical problem resolution skills
SAP Sybase certification(s) preferred
Knowledge of localizations: architecture, implementation, and key functionality
Experience with SAP ECC, S/4 Hana, BW, BW Hana, Business Objects including full life-cycle implementation experience, configuration, and administration of the application
Demonstrable history solving complex problems across multiple products
Excellent knowledge about development tools, performance monitoring tools and debugging tools.
Knowledge in restoration of program error or transport error
Skills
Superb trouble-shooting skills and tenacity in problem solving
Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
Strong knowledge of key application functionality, tables, and relationships
Deep knowledge of SAP customization/extension methodologies
Excellent development skills using SAP toolset
Excellent interpersonal, presentation and communication skills – verbal & written
Attention to detail and the ability to learn quickly
Extreme focus on Client satisfaction
Demonstrated ability to work independently and as part of a team
Ability to work calmly and professionally in high pressure situations
The ability to work remotely from a home-based office in a virtual environment
Desired Qualifications
Extensive knowledge of multiple SAP modules across releases including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
A consulting background, while not mandatory, would be useful
Experience with localizations and global implementations would be an advantage