ServiceNow Semi Sr
Responsibilities: As a Software Configuration Engineer, you will be responsible for implementing the configuration management plan as directed by the Configuration Lead. Assist in the design of software configuration and customization to meet the business process design and application requirements. Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Advanced proficiency in IT Service Management (ITSM) is required. Advanced level of proficiency in ServiceNow ITOM Discovery is recommended. Configuration & Release Management, ServiceNow ITOM Event Management, and ServiceNow ITSM Incident Management at an Advanced proficiency level are suggested.
Develop and maintain software configuration management tools and processes.
Collaborate with cross-functional teams to ensure software configurations meet business requirements.
Conduct regular reviews and audits of software configurations to ensure compliance with standards.
Provide training and support to team members on software configuration best practices.
Contribute to continuous improvement initiatives to enhance software configuration efficiency.
• Descripción de Tareas (Lo más detallado posible): Que conozca los módulos de ITSM e ITOM (Implementar, gestionar administrar, creación de plantillas)
• Skills mandatorios: Conocer los módulos de ITSM y ITOM. Para la gestión, Administración y operación
• Skills deseados (no mandatorios):
• Nivel de Ingles (Basico/Intermedio/Avanzado?): El cliente no exige nivel de inglés. Pero si lo maneja será un plus
• Duración de la Asignación: Hasta Diciembre del 2025
• Posibilidades de extensión o efectivización: Si
• Tiene que realizar guardias?: Solo si se planifica algún requerimiento que se necesario realizarlo en las horas de la noche
• Horario de Trabajo: 5×8
• Es 100% remoto? De lo contrario especificar lugar de trabajo (dirección): puedes ser remoto o hibrido