4-8 years of experience
- Experience supporting and troubleshooting SFMC components (Salesforce marketing cloud)
- Hands-on experience with Salesforce MDM for managing enterprise mobile devices.
- Ability to support device provisioning, policy enforcement, and remote troubleshooting.
- Knowledge of certificate-based authentication, secure app deployment, and clipboard/data protection policies.
- Digital Data Exchange (DDX): Experience with data integration and synchronization between SFMC, CRM, and third-party systems using DDX or similar frameworks.
- Ability to troubleshoot data flow issues, ensure data integrity, and support ETL processes.
- Familiarity with real-time data exchange protocols, API-based integrations, and compliance with data privacy regulations.
- Familiarity and working experience on ecommerce projects
- Working knowledge with ServiceNOW ITSM tool
- Knowledge of Production Support processes and procedures.
- Have ability to demonstrate functional and technical architecture knowledge and correlate between the two from past experiences
- Have good exposure of ITIL Processes like Incident Management, Problem Management, and Knowledge Management etc.