Our client is urgently seeking a Unified Communications Engineer to work onsite in Munich for a 12 months rolling contract based on the specification below:
Must have:
- Good Knowledge of Cisco room systems and experience supporting and deploying Cisco VC hardware
- Understanding of Microsoft Teams and MTR devices
- Basics of AV technologies & CR builds.
What will you do:
- Lead system-level configuration, administration and maintenance of Microsoft Teams Meetings and MTRs, Microsoft Teams Calling, Cisco Collaboration Suite, Microsoft Teams Chat, Webex Cloud, Cisco and Poly Endpoints.
- Integration, testing, deployment, monitoring, maintenance, and upgrades of Unified Communications technologies in a multi-regional geo-redundant architecture.
- Assist with AV design, planning and deployment of AV standards for conference rooms in new building and office expansions
- Support system-level configuration, administration and maintenance of Microsoft Teams Meetings and Rooms, Microsoft Teams Calling, CVI, Cisco Webex Cloud, Cisco and Poly Endpoints.
- Prepare and maintain documentation and SOP detailing the configuration of deployed solutions.
- Provide advanced support, troubleshoot, and resolve L3 tickets and critical incidents related to telecom, voice, video, and network issues.
- As a domain specialist, the role involves being an escalation point for our Global IT Helpdesk.
- Lead OCM activities such as host brown bag sessions for user trainings, conduct regular knowledge transfer sessions for L1/L2 support teams and prepare training material.
Please apply directly to be considered or use the share and earn tab for any referrals.