Role title: Workplace Service Delivery Analyst• Cliente: N/A• Expertise/Level (Junior-Semi Sr-Senior-Especialista): Semisenior• Descripción de Tareas (Lo más detallado posible): "Client & Project: We are seeking a new talent to join the Workplace Management & Service Solutions team where you will have the opportunity to collaborate in the project Enterprise – Workplace. The client is Accenture, a company that provides consulting, technology services, and outsourcing.Responsibilities: As a Workplace Service Delivery Analyst, you will be responsible for providing expertise and general administrative space and service support for Accenture people and businesses globally. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems. Advanced proficiency in Workplace Solutions is required. Advanced proficiency in Customer Service Management is recommended. Additionally, advanced proficiency in Stakeholder Management and Workplace Technology Solutions is suggested.
Develop and implement innovative workplace strategies that enhance employee experience.
Collaborate with cross-functional teams to ensure seamless service delivery.
Analyze workplace data to identify trends and recommend improvements.
Facilitate training sessions to educate staff on workplace solutions and technologies.
Engage with stakeholders to gather feedback and continuously improve service offerings."• Skills mandatorios: Workplace Solutions, Facilities coordinator, Servicio al cliente, Excel intermedio, Gestion de calidad del servicio, Procesos de compras, adquisición de bienes y servicios,• Skills deseados (no mandatorios): Gestion de contratos, Power Point, Liderazgo, Orientada a la tarea, Conocimientos en propiedad horizontal, gestion relacionada a servicios mantenimiento de instalaciones, aseo, catering, eventos, Impresión, mensajeria• Nivel de Ingles (Basico/Intermedio/Avanzado?): Básico• Duración de la Asignación: 6 meses (remplazo por maternidad)• Posibilidades de extensión o efectivización: SI• Tiene que realizar guardias?: se podría necesitar excepcional atender acompañamientos fuera del horario laboral ya sea noche o fines de semana• Horario de Trabajo: Lunes a Viernes de 8am a 5pm.• Es 100% remoto? De lo contrario especificar lugar de trabajo (dirección): Ciudad: Barranquilla Modalidad: Presencial Barranquilla